Refund policy

Return and Refund Policy

Last updated: February 2026

1. Right of Withdrawal

In accordance with Swiss legislation, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to provide reasons or pay penalties.

2. Return Conditions

To be accepted, a return must meet the following conditions:

The product must be in its original condition The product must not have been used The product must be in its original packaging All labels must be intact Accessories and documents provided must be included

3. Products Excluded from the Right of Withdrawal

Certain products cannot be returned for hygiene or customization reasons:

Personalized or custom-made products Products unsealed after delivery (if applicable) Final sale products (if mentioned)

4. Return Procedure

Step 1: Inform us

Contact us by email at contact@bynice.ch indicating:

Your order number The product(s) to be returned The reason for return (optional)

Step 2: Prepare the parcel

Carefully pack the product in its original packaging with all accessories and documents.

Step 3: Ship the parcel

Return the parcel to the address we will provide by email. We recommend using tracked shipping to ensure traceability.

5. Return Costs

Return costs are at your expense, except in case of defective product or error on our part.

6. Inspection and Validation

Upon receipt of your return, we inspect the product to verify that it meets the return conditions. We will inform you by email of the acceptance or refusal of the return within 3 business days.

7. Refund

Refund Timeline

If your return is accepted, we will process the refund within 14 days following receipt of the returned product.

Refund Method

The refund is made using the same payment method used for the order, unless otherwise agreed by you.

Refunded Amount

We refund:

The product price Initial shipping costs (standard rate only)

We do not refund return costs, except in case of defective product or error on our part.

8. Exchange

We do not offer direct exchanges. If you would like another product, please:

Return the initial product for a refund Place a new order for the desired product

9. Defective or Damaged Products

If you receive a defective or damaged product:

Contact us immediately at contact@bynice.ch Provide photos of the product and packaging We will cover the return costs We will offer you a replacement or full refund

10. Legal Warranty

All our products benefit from the legal warranty of conformity and the warranty against hidden defects in accordance with Swiss law.

11. Return Transport Liability

Once the return parcel is handed over to the carrier, byNice cannot be held responsible for delays, losses or damage occurring during transport. We strongly recommend choosing a tracked shipping option.

12. Contact

For any questions regarding returns and refunds, contact us at: contact@bynice.ch

We are committed to responding within 48 business hours.