Shipping policy
Shipping Policy
Last updated: February 2026
1. Delivery Area
We currently deliver only within Switzerland.
2. Processing Time
Orders are processed and shipped within 1 to 3 business days after payment confirmation (Monday to Friday, excluding public holidays).
3. Delivery Time
Delivery times vary depending on the shipping method chosen, but generally and according to Swiss Post timelines:
A-Priority Mail: 1 to 2 business days B-Economy Mail: 2 to 4 business days
These timelines are indicative and may vary depending on the destination and transport conditions.
4. Shipping Costs
Shipping costs are automatically calculated at checkout based on the parcel weight and the selected shipping method.
5. Order Tracking
For tracked shipments (A+, Parcel A and Parcel B), you will receive a tracking number by email as soon as your order is shipped. You can track your parcel in real time.
6. Delivery Address
Please ensure that the delivery address is correct and complete. We are not responsible for delays or non-deliveries due to an incorrect or incomplete address provided by the customer.
7. Absence During Delivery
If you are absent during delivery, the carrier will leave a delivery notice. You can collect your parcel at the nearest post office according to the carrier's instructions.
8. Unclaimed Parcel
If the parcel is not collected within the timeframe indicated by the carrier, it will be returned to us. Re-shipping fees may be charged for a new shipment.
9. Transport Liability
Once the parcel is handed over to the carrier, byNice cannot be held responsible for delays, losses, theft or damage occurring during transport. In case of any issue, please contact the carrier directly.
10. Damaged Parcel
If you receive a damaged parcel, please:
Refuse the parcel or make reservations with the delivery person Contact us immediately at contact@bynice.ch with photos We will find a solution quickly (replacement or refund)
11. International Orders
We do not deliver outside Switzerland at the moment. If you would like to be notified when new delivery areas open, contact us at contact@bynice.ch
12. Contact
For any questions regarding your delivery, contact us at: contact@bynice.ch